Question 1

How can I place an order?

Accepted Answer

Find the jersey you love, pick your size, add a name and number if you like, and check out. The whole thing takes less than two minutes, and you don't need an account.

Question 2

What payment methods do you accept?

Accepted Answer

All major credit and debit cards (Visa, Mastercard, American Express), plus Apple Pay and Google Pay. Payments are encrypted and processed securely by Stripe.

Question 3

Can I cancel or change my order?

Accepted Answer

Yes, if we hear from you within 24 hours of ordering. Send us a message with your order number and we'll sort it out. Personalised jerseys go into production quickly, so the sooner the better.

Question 4

Do you offer discounts for teams or groups?

Accepted Answer

Yes. Kitting out a whole squad? Get in touch and we'll put together a deal for your team.

Question 5

Do you ship worldwide?

Accepted Answer

Yes, and standard shipping is free to every country we deliver to. You always see the full cost before you pay.

Question 6

How long does shipping take?

Accepted Answer

Orders are dispatched within 1-3 business days. Free standard shipping usually arrives in 7-14 business days; Express arrives in 4-7 business days.

Question 7

Do you offer express shipping?

Accepted Answer

Yes. Choose Express at checkout for faster, tracked delivery.

Question 8

How can I track my order?

Accepted Answer

As soon as your jersey ships, we email you the tracking number. You can also check the status any time on our order tracking page with your order number and email.

Question 9

Are your jerseys authentic?

Accepted Answer

We stock both player (authentic) versions and fan versions. Each product page says exactly which one you're looking at. SideJersey is an independent retailer, not the official club or brand store.

Question 10

How do I choose the right size?

Accepted Answer

Fan versions fit true to size. Player versions have a slim, athletic cut, so most people go one size up. See our size guide with real customers wearing each size, or ask us and we'll help you pick.

Question 11

Can I add a name and number?

Accepted Answer

Yes. On most jerseys you can add any name and number, plus competition sleeve badges, right on the product page. You'll see a live preview before adding it to your bag.

Question 12

Do you restock sold-out jerseys?

Accepted Answer

Often, depending on demand. Sign up to our newsletter at the bottom of the page to hear first when favourites come back.

Question 13

What is your return policy?

Accepted Answer

You can return unworn jerseys in their original packaging within 30 days of delivery. Personalised jerseys are made for you, so they can only be returned if they arrive faulty. Read the full returns policy .

Question 14

Can I exchange for a different size?

Accepted Answer

Yes, within 30 days of delivery for non-personalised jerseys. Return shipping is paid by the customer; we ship the new size free.

Question 15

What if my item arrives damaged or wrong?

Accepted Answer

We're sorry! Send us a message with your order number and a couple of photos and we'll replace it or refund you straight away.

How can we help?

Orders & payment

Shipping & tracking

Products & sizing

Returns & exchanges